FDR Services Corp.’s Quality Assurance Procedures have been designed to provide our customers with the highest quality merchandise through the use of sound production techniques, responsive management commitments and the total team effort of our employees.

Quality Assurance Responsibility
It is the responsibility of each FDR employee to ensure that each unit of merchandise has been processed in accordance with our standards.  It is the responsibility of the FDR Management Team to train and direct all supervisors and to monitor the level of quality being produced in the plant.  Monitoring of quality is performed through a combination of process reviews, system reporting, random sampling and customer/employee feedback.

Linen/Uniform Purchasing Program
To enable the plant to properly administer its linen injection program, which provides for the regular “refreshing” of inventory, the FDR Management Team sets up appropriate delivery quantities of linen items on a weekly basis.  It is their responsibility to ensure that all linen purchased meets the pre-set quality standard requirements of the entire company.  Each delivery of linen is sampled and tested for: Size, Weight, Thread Count, Proper Cotton/Polyester Mix, Manufacturing Quality, Durability and Standardization.  These methods are designed to insure a continuity of quality within the individual shipment and the product in general.

Finished Product Standards

Fabric Integrity - Each piece of linen is to be free of holes, tears and open hems.  Each Uniform is to have all emblems, buttons and zippers in place and in working condition.

Sanitary Standards - All linen and uniforms must be free of bacterial contamination and must meet the sanitary standards of our customers in accordance with the State Health Regulatory Agencies.

Appearance - Linen and uniforms must be true to the intended color and should not have any wrinkles, burns, stains or foreign matter.

Packaging - Linen and uniforms are to be machine folded, neatly stacked, counted and wrapped in either shrink wrapping, plastic bags or tie wrapped.  The linen is packed in accordance with our standard packaging procedure.  Uniforms are packed by individual account and poly-wrapped by bundles.